LUPE'S HOME & OFFICE CLEANING, LLC

-Terms and Conditions of Services-

Last updated: 12/04/2024

TERMS & CONDITIONS
ACCURACY: To be readily prepared and to accurately determine the cost and duration of services, we expect your full disclosure of the condition of your service location. Disclosing impediments such as uncontained garbage, clutter, excessive dishes, pet hair, dust, biological waste, infestations, hoarding, or construction remnants is mandatory. APPOINTMENTS: We tentatively schedule appointments due to the nature of the field service industry. Generally, our estimated arrival time falls one hour before or after the scheduled time. Automatic text messages and email reminders are delivered two days before the appointment. SUPERVISION OF CHILDREN AND SAFETY:To ensure the safety of children and the effectiveness of our services, we kindly request that children be supervised during cleaning sessions. This is to prevent any accidental messes and to ensure that children do not come into contact with our cleaning equipment or agents. Lupe’s Home & Office Cleaning, LLC shall not be held liable for any accidents, damages, or injuries resulting from unsupervised children or mishandling of our equipment or cleaning agents. REQUISITES: To facilitate correct servicing, we require access to the property, adequate ventilation, an indoor temperature between 67 and 80 degrees Fahrenheit, electricity, functioning plumbing, and running water. RIGHT TO DECLINE, REFUSE, OR CEASE SERVICES: SAFETY & HEALTH HAZARDS: Our staff reserves the right to cancel or terminate the provision of services at any time due to unsafe conditions. A hazardous condition is any situation that unreasonably jeopardizes the life, physical well-being, or health of any individual on the property. Such perilous conditions may include, but are not limited to, the presence of hazardous odors or substances, compromised building structures, excessive mold growth, pests and rodent infestations, the discovery of illegal drugs or paraphernalia, the presence of unsecured firearms, highly volatile explosives, elevated indoor temperatures, and biological waste or fluids. ANTI-HARASSMENT POLICY: We prohibit harassment of our employees. Harassment could mean controlling the course of work (micro-managing), verbal or physical abuse or assault, theft accusations, stalking, video recording, photo taking, invading personal space, sexual advancements, sexual gestures, or sexual comments. Customers should direct all complaints or concerns to the manager. PETS: While we consider pets’ well-being, customers are asked to secure their pets, especially those that bark, growl, or show signs of aggression, to ensure our staff are unthreatened and comfortable while servicing your property. SUPPLIES & EQUIPMENT: The tools we use for our cleaning services are brooms, mops, vacuums, towels, scouring pads, brushes, pumice stones, and chemicals. Customers may request our staff to use their products or equipment; however, we may refuse those provisions if they are inadequate and require additional labor. SERVICES & PRICING: Except for By-The-Hour services, services billed as Add-Ons, By-Square-Footage, or By-The-Room, we base pricing on a flat rate determined by estimated duration rather than the actual time spent. If a service location appears to require more time than initially estimated, we will offer the customer three options: (1) proceed with the service with an agreed-upon price increase, (2) adhere to the initially specified service duration in the agreement, or (3) decline to perform the service. EXCLUSIONS: We do not offer services under the purview of plumbers, handypersons, movers, exterminators, or professional floor and upholstery cleaners. This specifically includes tasks such as unclogging drains and toilets, transporting furniture, removing light fixtures, extracting nails from walls, eliminating silicone caulking from showers, and addressing permanent stains on floors. CUSTOMIZED REQUESTS: We are open to accommodating special requests, provided they align with our cleaning protocols to ensure safety, prevent property damage, maintain reasonable timeframes, and remain cost-effective. To facilitate the fulfillment of such requests while honoring the time commitments of all our customers, we request that customers make their additional service requests in advance. PAYMENT METHOD: By default, payments are due in full upon completion or the same day of service. Other billing options are available at our discretion. Cash and check payments can be made in person at the time of service to our cleaning technicians. Credit card and ACH payments can be set up over the phone or online via the customer portal or invoice. Credit card payments incur a 2.2% processing fee. There are no processing fees for ACH payments. Sales taxes do not apply to tips to employees and fees. PAYMENT TERMS: By default, payments are due in full upon completion or the same day of service. Other billing options are available at our discretion. LATE PAYMENTS: Payments not received on the day of service are considered delinquent, and payments not received by the 7th day will automatically incur a late payment fee of $35.00 8 days old: $35, .05% of remaining balance per day NON-PAYMENT: It is imperative to settle payments for our services within the specified timeframe. Failure to remit payment beyond the 7th day is a serious matter and may result in criminal charges for theft of services. Theft of Service is categorized as a Class B Misdemeanor if the value of the services obtained without payment falls within the range of more than $100 but less than $750. Conviction for Class B Misdemeanor crimes can lead to penalties that include a maximum jail term of up to 180 days and/or a fine not exceeding $2,000. In addition to these legal consequences, we may explore involving a national debt-collection agency to address any outstanding debts. REFUNDS: We do not provide full refunds for completed work. However, in cases where specific areas or items were inadequately cleaned by our staff or not cleaned to your satisfaction, and you notify our office with accompanying pictures within 48 hours of the service, we will take corrective action. This may involve a return visit to re-clean the affected areas, re-cleaning the entire service, or a partial refund, which will not exceed 30% of the original service cost. CANCELLATION FEES: We implement cancellation fees to mitigate scheduling conflicts with other customers and the loss of wages of our employees. It's important to note that we do not levy cancellation fees for cancellations exceeding one hour early or late arrival times. LAST-MINUTE CANCELLATIONS: Cancellations within 24 hours of your scheduled appointment will incur a fee of 20% of the subtotal amount for your services. INACCESSIBILITY: Cancellations resulting from an inability to access the premises will incur a fee of 30% of the subtotal amount for your services. UNSERVICEABILITY: For cancellations due to not meeting 4. REQUISITES, e.i. access to the property, adequate ventilation, an indoor temperature between 67 and 8 ℉, electricity, functioning plumbing, and running water, or undisclosed presence of impediments such as excessive trash, clutter, or hazardous conditions will incur a fee equal to 30% of the subtotal amount for your services. LIABILITY FOR LOSS OR DAMAGE: We do not automatically assume responsibility for the loss or damage of items that are not adequately secured, stored, or in proper working order. In cases where property is in suboptimal condition, characterized by fragility, damage, or brittleness, we strongly advise identifying or marking these items as "Do Not Clean" to ensure proper handling and preservation. In instances where the company is responsible for any loss or damage to your property, customers have the option to file a claim with our insurance company. A copy of our Certificate of Insurance is available under documents for reference on our website. PROHIBITED SOLICITATION: We value our employees and the positive work environment they contribute to our company. In recognizing the importance of maintaining a focused and cohesive team, we request that our customers refrain from soliciting our employees for any form of alternative employment or business opportunities during or after service hours. PRIVACY COMMITMENT: We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties. Moreover, we will not furnish your personal information to any third party individual, government agency, or company unless compelled to do so by law.

TERMS & CONDITIONS

ACCURACY: To be readily prepared and to accurately determine the cost and duration of services, we expect your full disclosure of the condition of your service location. Disclosing impediments such as uncontained garbage, clutter, excessive dishes, pet hair, dust, biological waste, infestations, hoarding, or construction remnants is mandatory.
APPOINTMENTS: We tentatively schedule appointments due to the nature of the field service industry. Generally, our estimated arrival time falls one hour before or after the scheduled time. Automatic text messages and email reminders are delivered two days before the appointment.
SUPERVISION OF CHILDREN AND SAFETY:To ensure the safety of children and the effectiveness of our services, we kindly request that children be supervised during cleaning sessions. This is to prevent any accidental messes and to ensure that children do not come into contact with our cleaning equipment or agents. Lupe’s Home & Office Cleaning, LLC shall not be held liable for any accidents, damages, or injuries resulting from unsupervised children or mishandling of our equipment or cleaning agents.
REQUISITES: To facilitate correct servicing, we require access to the property, adequate ventilation, an indoor temperature between 67 and 80 degrees Fahrenheit, electricity, functioning plumbing, and running water.
RIGHT TO DECLINE, REFUSE, OR CEASE SERVICES:
1. SAFETY & HEALTH HAZARDS: Our staff reserves the right to cancel or terminate the provision of services at any time due to unsafe conditions. A hazardous condition is any situation that unreasonably jeopardizes the life, physical well-being, or health of any individual on the property. Such perilous conditions may include, but are not limited to, the presence of hazardous odors or substances, compromised building structures, excessive mold growth, pests and rodent infestations, the discovery of illegal drugs or paraphernalia, the presence of unsecured firearms, highly volatile explosives, elevated indoor temperatures, and biological waste or fluids.
2. ANTI-HARASSMENT POLICY: We prohibit harassment of our employees. Harassment could mean controlling the course of work (micro-managing), verbal or physical abuse or assault, theft accusations, stalking, video recording, photo taking, invading personal space, sexual advancements, sexual gestures, or sexual comments. Customers should direct all complaints or concerns to the manager.
3. PETS: While we consider pets’ well-being, customers are asked to secure their pets, especially those that bark, growl, or show signs of aggression, to ensure our staff are unthreatened and comfortable while servicing your property.
SUPPLIES & EQUIPMENT: The tools we use for our cleaning services are brooms, mops, vacuums, towels, scouring pads, brushes, pumice stones, and chemicals. Customers may request our staff to use their products or equipment; however, we may refuse those provisions if they are inadequate and require additional labor.
SERVICES & PRICING: Except for By-The-Hour services, services billed as Add-Ons, By-Square-Footage, or By-The-Room, we base pricing on a flat rate determined by estimated duration rather than the actual time spent. If a service location appears to require more time than initially estimated, we will offer the customer three options: (1) proceed with the service with an agreed-upon price increase, (2) adhere to the initially specified service duration in the agreement, or (3) decline to perform the service.
1. EXCLUSIONS: We do not offer services under the purview of plumbers, handypersons, movers, exterminators, or professional floor and upholstery cleaners. This specifically includes tasks such as unclogging drains and toilets, transporting furniture, removing light fixtures, extracting nails from walls, eliminating silicone caulking from showers, and addressing permanent stains on floors.
2. CUSTOMIZED REQUESTS: We are open to accommodating special requests, provided they align with our cleaning protocols to ensure safety, prevent property damage, maintain reasonable timeframes, and remain cost-effective. To facilitate the fulfillment of such requests while honoring the time commitments of all our customers, we request that customers make their additional service requests in advance.
PAYMENT METHOD: By default, payments are due in full upon completion or the same day of service. Other billing options are available at our discretion. Cash and check payments can be made in person at the time of service to our cleaning technicians. Credit card and ACH payments can be set up over the phone or online via the customer portal or invoice. Credit card payments incur a 2.2% processing fee. There are no processing fees for ACH payments. Sales taxes do not apply to tips to employees and fees.
PAYMENT TERMS: By default, payments are due in full upon completion or the same day of service. Other billing options are available at our discretion.
1. LATE PAYMENTS: Payments not received on the day of service are considered delinquent, and payments not received by the 7th day will automatically incur a late payment fee of $35.00
  1. 8 days old: $35,
  2. .05% of remaining balance per day
2. NON-PAYMENT: It is imperative to settle payments for our services within the specified timeframe. Failure to remit payment beyond the 7th day is a serious matter and may result in criminal charges for theft of services.
  1. Theft of Service is categorized as a Class B Misdemeanor if the value of the services obtained without payment falls within the range of more than $100 but less than $750. Conviction for Class B Misdemeanor crimes can lead to penalties that include a maximum jail term of up to 180 days and/or a fine not exceeding $2,000.
  2. In addition to these legal consequences, we may explore involving a national debt-collection agency to address any outstanding debts.
REFUNDS: We do not provide full refunds for completed work. However, in cases where specific areas or items were inadequately cleaned by our staff or not cleaned to your satisfaction, and you notify our office with accompanying pictures within 48 hours of the service, we will take corrective action. This may involve a return visit to re-clean the affected areas, re-cleaning the entire service, or a partial refund, which will not exceed 30% of the original service cost.
CANCELLATION FEES: We implement cancellation fees to mitigate scheduling conflicts with other customers and the loss of wages of our employees. It's important to note that we do not levy cancellation fees for cancellations exceeding one hour early or late arrival times.
1. LAST-MINUTE CANCELLATIONS: Cancellations within 24 hours of your scheduled appointment will incur a fee of 20% of the subtotal amount for your services.
2. INACCESSIBILITY: Cancellations resulting from an inability to access the premises will incur a fee of 30% of the subtotal amount for your services.
3. UNSERVICEABILITY: For cancellations due to not meeting 4. REQUISITES, e.i. access to the property, adequate ventilation, an indoor temperature between 67 and 8 ℉, electricity, functioning plumbing, and running water, or undisclosed presence of impediments such as excessive trash, clutter, or hazardous conditions will incur a fee equal to 30% of the subtotal amount for your services.
LIABILITY FOR LOSS OR DAMAGE: We do not automatically assume responsibility for the loss or damage of items that are not adequately secured, stored, or in proper working order. In cases where property is in suboptimal condition, characterized by fragility, damage, or brittleness, we strongly advise identifying or marking these items as "Do Not Clean" to ensure proper handling and preservation.
1. In instances where the company is responsible for any loss or damage to your property, customers have the option to file a claim with our insurance company. A copy of our Certificate of Insurance is available under documents for reference on our website.
PROHIBITED SOLICITATION: We value our employees and the positive work environment they contribute to our company. In recognizing the importance of maintaining a focused and cohesive team, we request that our customers refrain from soliciting our employees for any form of alternative employment or business opportunities during or after service hours.
PRIVACY COMMITMENT: We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties. Moreover, we will not furnish your personal information to any third party individual, government agency, or company unless compelled to do so by law.