PRIVACY NOTICE

This privacy notice discloses the privacy practices for https://mylupeshousecleaning.co. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to clean your home.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

SMS Communication Policy By providing your mobile number, you agree to receive SMS messages from us related to your services, scheduling, payments, and other necessary communications. You can opt in by checking the consent box during information submission on our website.

Opt-In and Opt-Out Information:

  • To opt in, check the box that reads: “I consent to receive SMS messages regarding my services and account updates.”
  • To opt out, reply “STOP” to any SMS message received from us, and you will be unsubscribed from further SMS communication.
  • For assistance, reply “HELP” to any SMS message, or contact us via phone or email for support.

Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Contact Us If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (210) 693-4337 or via email.

SMS Campaign Description At Lupe’s Home & Office Cleaning, we utilize SMS communication primarily as a customer service tool. Our SMS flow ensures quick and efficient communication, enhancing the customer experience. Here’s how it works:

  • Customer Initiated Inquiries: Customers can text us directly with their inquiries about services, scheduling, or billing. We promptly respond to their questions via text, providing detailed and helpful information.
  • Email Responses via SMS: When customers email us, our team can reply through text messages, ensuring fast and convenient communication without requiring the customer to check their email inbox.
  • Service Updates and Notifications: We use text messaging to provide customers with essential updates about their services, such as scheduling confirmations, reminders, invoices, and payment notifications.
  • No Random Marketing Messages: We respect our customers’ preferences and privacy. Unlike many businesses, we rarely send unsolicited or promotional marketing texts. Our focus is on service-related communication that is directly relevant to our customers’ needs.

Types of Messages Sent:

  • Scheduling reminders and confirmations.
  • Notifications regarding invoices and payment statuses.
  • Service updates, such as delays or rescheduling.
  • Responses to customer inquiries.

Responses Received: Our customers appreciate the convenience of SMS communication and often reply with:

  • Confirmation of appointments or schedule changes.
  • Follow-up questions about their services or billing.
  • Feedback about completed services.

This streamlined communication flow ensures that customers stay informed and connected while enjoying a hassle-free experience.