Frequently Asked Questions
Clear Answers about Home or Office Cleaning Services
We get it.
Letting someone else handle your cleaning takes trust. This page answers the things most people want to know before we step through the door. From what’s included in your cleaning to how we schedule, price, and guarantee our work, you’ll find everything explained clearly so you can book with confidence.
FAQ
1What's included in the cleaning?
General Cleaning includes: furniture dusting, counters, inside microwaves, window sills, tubs/showers, toilets, sinks, faucets, mirrors, floors, and trash removal.
Deep Cleaning includes everything in General plus: ceiling fans, baseboards, mounted light fixtures, doors & trim, air registers, windows, and blinds.
Move-In/Out Cleaning (for empty homes) includes: counters, ceiling fans, baseboards, light fixtures, doors & trim, air registers, windows & blinds, tubs/showers, toilets, sinks, faucets, mirrors, and floors—plus inside microwaves, ovens, refrigerators, and cabinets & drawers.
2How do I schedule a cleaning?
Scheduling is easy. You can call our office, send us a text, or book directly through our website. We’ll confirm your preferred date and time, match you with a team, send you a confirmation email, and a reminder before your cleaning.
3How do you charge for cleaning?
We charge based on the service type and the size of the home or office. For residential cleanings, our rates are either flat-rate (based on square footage, reserved hours, or rooms). All quotes include labor and supplies.
4How does the process work?
Once you book, we’ll send a confirmation. On the day of your cleaning, your assigned team arrives with all supplies and equipment. They follow a detailed checklist tailored to your service type. At the end, we walk through the property if you’re available, then collect payment or send you the invoice.
5Do you service my area?
Yes! We service San Antonio and surrounding areas (23 mile radius from downtown San Antonio, TX). If you’re unsure, reach out with your zip code and we’ll confirm.
6What is your availability?
We offer cleanings Monday through Friday with limited Saturday availability. Time slots are available morning, midday, and afternoon depending on the schedule.
7How much in advance do I need to schedule?
For best availability, we recommend scheduling at least a week in advance. Same-week and same-day bookings are possible if we have an opening.
8Do you offer certain discounts?
Yes. We offer up to 8% promotional discounts for same-day service and a 5% discount for bookings within the same week (when available). Recurring services also receive a reduced rate compared to one-time cleanings. We also offer discounts for active military, senior citizens, first-responders, and property managers.
9How do you guarantee your work?
Your satisfaction is our priority. If something is missed or not cleaned to your expectations, send us photos of those areas, contact us within 24 hours, and we’ll return to make it right.
10Do you background check your employees?
Yes. All team members go through background checks and are thoroughly vetted before joining our team.
11Are you bonded and insured?
Yes. We are fully bonded and insured for your peace of mind. You can find our documents on our website under Documents.
12What forms of payment do you accept?
We accept credit cards, debit cards, Zelle, check, cash, and ACH payments. However, there is a processing fee for credit card payments.
13Do I need to put a deposit?
No deposit is required for standard cleanings. For very large or special-request cleanings, we may require a deposit, which will be applied toward your balance.
14Do I need to be there while the cleaners are there?
Not at all. Many clients provide us with access instructions, and we’ll lock up when finished.
15Do I need to put my pets away?
We love pets! Usually, they're not a problem unless they're barking a lot, growling, or showing signs of aggression.
16Will the same team always clean my home or office?
We try our best to send the same team for recurring clients, but it depends on factors, like team availability, reschedules, zones, team reassignments, and time constraints.
17Can I request the same team to clean for me?
Yes, you can. We will accommodate team requests whenever possible.
18Do you provide the cleaning supplies?
Yes. We bring professional-grade cleaning supplies and equipment.
19Do I need to do anything before the cleaners come?
We recommend tidying up personal items so our team can maximize time spent on actual cleaning tasks.
20Can I add things to my cleaning?
Yes, additional tasks can be added for an extra charge. Let us know ahead of time so we can plan accordingly.
21Do you do organizing?
We focus on cleaning, but we can provide light organizing upon request. For larger projects, we may refer you to a professional organizer.
22Can you use my stuff to clean?
We're happy to use your supplies if you prefer, but just a heads-up that it might affect the final results. Please let us know in advance!
23Are you Lupe?
Lupe, the inspiration behind our company name, instilled in us a spirit of reliable, detail-oriented cleaning. While Lupe is not actively involved today, her son leads the company as its visionary, overseeing our daily operations and ensuring her legacy continues through our dedicated team.
24Do you do contracts?
At Lupe's House Cleaning, we believe in earning your business through exceptional service, not binding contracts. Adjust, pause, or discontinue service anytime without fees.
25How long have you been in business?
Lupe officially started her business in 1999 and retired in 2021. Her son Hector continued her legacy by forming Lupe’s Home & Office Cleaning the same year she retired.
26Are there any other fees?
Our pricing is straightforward. The only extras would be add-on services you request or late cancellation/no-show fees.
27Do you have a cancellation policy?
Yes. Please give us at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations may be subject to a fee.