Lupe’s House Cleaning Online Booking – Lupe's Home & Office Cleaning

Lupe’s Online Booking

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Last updated: 10/6/2023

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“By the Square Foot” is best for cleaning the whole home or levels of the home; you’ll also get the most value. If you’re not sure what is the square footage of your home you can find it on the Bexar CAD property search site at http://www.bcad.org/ClientDB/PropertySearch.aspx

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TERMS & CONDITIONS
ACCURACY: To be readily prepared and to accurately determine the cost and duration of services, we expect your full disclosure of the condition of your service location. Disclosing impediments such as uncontained garbage, clutter, excessive dishes, pet hair, dust, biological waste, infestations, hoarding, or construction remnants is mandatory. APPOINTMENTS: We tentatively schedule appointments due to the nature of the field service industry. Generally, our estimated arrival time falls one hour before or after the scheduled time. Automatic text messages and email reminders are delivered two days before the appointment. PETS:While we consider pets’ well-being, customers are asked to secure their pets, especially those that bark, growl, or show signs of aggression, to ensure our staff are unthreatened and comfortable while servicing your property. SUPERVISION OF CHILDREN AND SAFETY:To ensure the safety of children and the effectiveness of our services, we kindly request that children be supervised during cleaning sessions. This is to prevent any accidental messes and to ensure that children do not come into contact with our cleaning equipment or agents. Lupe’s Home & Office Cleaning, LLC shall not be held liable for any accidents, damages, or injuries resulting from unsupervised children or mishandling of our equipment or cleaning agents. REQUISITES: To facilitate correct servicing, we require access to the property, adequate ventilation, an indoor temperature of less than 85 degrees Fahrenheit, electricity, functioning plumbing, and running water. RIGHT TO DECLINE, REFUSE, OR CEASE SERVICES: SAFETY & HEALTH HAZARDS: Our staff reserves the right to cancel or terminate the provision of services at any time due to unsafe conditions. A hazardous condition is any situation that unreasonably jeopardizes the life, physical well-being, or health of any individual on the property. Such perilous conditions may include, but are not limited to, the presence of hazardous odors or substances, compromised building structures, excessive mold growth, pests and rodent infestations, the discovery of illegal drugs or paraphernalia, the presence of unsecured firearms, highly volatile explosives, elevated indoor temperatures, and biological waste or fluids. ANTI-HARASSMENT POLICY: We prohibit harassment of our employees. Harassment could mean controlling the course of work (micro-managing), verbal or physical abuse or assault, theft accusations, stalking, video recording, photo taking, invading personal space, sexual advancements, sexual gestures, or sexual comments. Customers should direct all complaints or concerns to the manager. SUPPLIES & EQUIPMENT: The tools we use for our cleaning services are brooms, mops, vacuums, towels, scouring pads, brushes, pumice stones, and chemicals. Customers may request our staff to use their products or equipment; however, we may refuse those provisions if they are inadequate and require additional labor. SERVICES & PRICING: Except for By-The-Hour services, services billed as Add-Ons, By-Square-Footage, or By-The-Room, we base pricing on a flat rate determined by estimated duration rather than the actual time spent. If a service location appears to require more time than initially estimated, we will offer the customer three options: (1) proceed with the service with an agreed-upon price increase, (2) adhere to the initially specified service duration in the agreement, or (3) decline to perform the service. EXCLUSIONS: We do not offer services under the purview of plumbers, handypersons, movers, exterminators, or professional floor and upholstery cleaners. This specifically includes tasks such as unclogging drains and toilets, transporting furniture, removing light fixtures, extracting nails from walls, eliminating silicone caulking from showers, and addressing permanent stains on floors. CUSTOMIZED REQUESTS: We are open to accommodating special requests, provided they align with our cleaning protocols to ensure safety, prevent property damage, maintain reasonable timeframes, and remain cost-effective. To facilitate the fulfillment of such requests while honoring the time commitments of all our customers, we request that customers make their additional service requests in advance. PAYMENT METHOD: By default, payments are due in full upon completion or the same day of service. Other billing options are available at our discretion. Payments can be made in person by credit card, cash, checks, or remotely over the phone or online via the customer portal or invoice. Credit card payments incur a 2.2% processing fee. Sales taxes do not apply to tips to employees and fees. PAYMENT TERMS: By default, payments are due in full upon completion or the same day of service. Other billing options are available at our discretion. Payments can be made in person by credit card, cash, checks, phone, or online via the customer portal or invoice. LATE PAYMENTS: Payments not received on the day of service are considered delinquent, and payments not received by the 7th day will incur a late payment fee of $35.00 8 days old: $35, 30 days old: 10% of amount owed or $35, whichever is greater, 60 days old: 15% of amount owed or $35, whichever is greater, 90 days old: 20% of amount owed or $35, whichever is greater. NON-PAYMENT: It is imperative to settle payments for our services within the specified timeframe. Failure to remit payment beyond the 7th day is a serious matter and may result in criminal charges for theft of services. Theft of Service is categorized as a Class B Misdemeanor if the value of the services obtained without payment falls within the range of more than $100 but less than $750. Conviction for Class B Misdemeanor crimes can lead to penalties that include a maximum jail term of up to 180 days and/or a fine not exceeding $2,000. In addition to these legal consequences, we may explore involving a national debt-collection agency to address any outstanding debts. REFUNDS: We do not provide full refunds for completed work. However, in cases where specific areas or items were inadequately cleaned by our staff or not cleaned to your satisfaction, and you notify our office with accompanying pictures within 48 hours of the service, we will take corrective action. This may involve a return visit to re-clean the affected areas, re-cleaning the entire service, or a partial refund, which will not exceed 30% of the original service cost. CANCELLATION FEES: We implement cancellation fees to mitigate scheduling conflicts with other customers and the loss of wages of our employees. It’s important to note that we do not levy cancellation fees for cancellations exceeding one hour early or late arrival times. LAST-MINUTE CANCELLATIONS: Cancellations within 24 hours of your scheduled appointment will incur a fee of 20% of the subtotal amount for your services. INACCESSIBILITY: Cancellations resulting from an inability to access the premises will incur a fee of 30% of the subtotal amount for your services. UNSERVICEABILITY: For cancellations due to not meeting 4. REQUISITES, e.i. access to the property, adequate ventilation, an indoor temperature of less than 85 ℉, electricity, functioning plumbing, and running water, or undisclosed presence of impediments such as excessive trash, clutter, or hazardous conditions will incur a fee equal to 30% of the subtotal amount for your services. LIABILITY FOR LOSS OR DAMAGE: We do not automatically assume responsibility for the loss or damage of items that are not adequately secured, stored, or in proper working order. In cases where property is in suboptimal condition, characterized by fragility, damage, or brittleness, we strongly advise identifying or marking these items as “Do Not Clean” to ensure proper handling and preservation. In instances where the company is responsible for any loss or damage to your property, customers have the option to file a claim with our insurance company. A copy of our Certificate of Insurance is available under documents for reference on our website. PROHIBITED SOLICITATION: We value our employees and the positive work environment they contribute to our company. In recognizing the importance of maintaining a focused and cohesive team, we request that our customers refrain from soliciting our employees for any form of alternative employment or business opportunities during or after service hours. PRIVACY COMMITMENT: We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties. Moreover, we will not furnish your personal information to any third party individual, government agency, or company unless compelled to do so by law.

TERMS & CONDITIONS

ACCURACY: To be readily prepared and to accurately determine the cost and duration of services, we expect your full disclosure of the condition of your service location. Disclosing impediments such as uncontained garbage, clutter, excessive dishes, pet hair, dust, biological waste, infestations, hoarding, or construction remnants is mandatory.

APPOINTMENTS: We tentatively schedule appointments due to the nature of the field service industry. Generally, our estimated arrival time falls one hour before or after the scheduled time. Automatic text messages and email reminders are delivered two days before the appointment.

PETS:While we consider pets’ well-being, customers are asked to secure their pets, especially those that bark, growl, or show signs of aggression, to ensure our staff are unthreatened and comfortable while servicing your property.

SUPERVISION OF CHILDREN AND SAFETY:To ensure the safety of children and the effectiveness of our services, we kindly request that children be supervised during cleaning sessions. This is to prevent any accidental messes and to ensure that children do not come into contact with our cleaning equipment or agents. Lupe’s Home & Office Cleaning, LLC shall not be held liable for any accidents, damages, or injuries resulting from unsupervised children or mishandling of our equipment or cleaning agents.

REQUISITES: To facilitate correct servicing, we require access to the property, adequate ventilation, an indoor temperature of less than 85 degrees Fahrenheit, electricity, functioning plumbing, and running water.

RIGHT TO DECLINE, REFUSE, OR CEASE SERVICES:
1. SAFETY & HEALTH HAZARDS: Our staff reserves the right to cancel or terminate the provision of services at any time due to unsafe conditions. A hazardous condition is any situation that unreasonably jeopardizes the life, physical well-being, or health of any individual on the property. Such perilous conditions may include, but are not limited to, the presence of hazardous odors or substances, compromised building structures, excessive mold growth, pests and rodent infestations, the discovery of illegal drugs or paraphernalia, the presence of unsecured firearms, highly volatile explosives, elevated indoor temperatures, and biological waste or fluids.
2. ANTI-HARASSMENT POLICY: We prohibit harassment of our employees. Harassment could mean controlling the course of work (micro-managing), verbal or physical abuse or assault, theft accusations, stalking, video recording, photo taking, invading personal space, sexual advancements, sexual gestures, or sexual comments. Customers should direct all complaints or concerns to the manager.

SUPPLIES & EQUIPMENT: The tools we use for our cleaning services are brooms, mops, vacuums, towels, scouring pads, brushes, pumice stones, and chemicals. Customers may request our staff to use their products or equipment; however, we may refuse those provisions if they are inadequate and require additional labor.

SERVICES & PRICING: Except for By-The-Hour services, services billed as Add-Ons, By-Square-Footage, or By-The-Room, we base pricing on a flat rate determined by estimated duration rather than the actual time spent. If a service location appears to require more time than initially estimated, we will offer the customer three options: (1) proceed with the service with an agreed-upon price increase, (2) adhere to the initially specified service duration in the agreement, or (3) decline to perform the service.
1. EXCLUSIONS: We do not offer services under the purview of plumbers, handypersons, movers, exterminators, or professional floor and upholstery cleaners. This specifically includes tasks such as unclogging drains and toilets, transporting furniture, removing light fixtures, extracting nails from walls, eliminating silicone caulking from showers, and addressing permanent stains on floors.
2. CUSTOMIZED REQUESTS: We are open to accommodating special requests, provided they align with our cleaning protocols to ensure safety, prevent property damage, maintain reasonable timeframes, and remain cost-effective. To facilitate the fulfillment of such requests while honoring the time commitments of all our customers, we request that customers make their additional service requests in advance.

PAYMENT METHOD: By default, payments are due in full upon completion or the same day of service. Other billing options are available at our discretion. Payments can be made in person by credit card, cash, checks, or remotely over the phone or online via the customer portal or invoice. Credit card payments incur a 2.2% processing fee. Sales taxes do not apply to tips to employees and fees.

PAYMENT TERMS: By default, payments are due in full upon completion or the same day of service. Other billing options are available at our discretion. Payments can be made in person by credit card, cash, checks, phone, or online via the customer portal or invoice.
1. LATE PAYMENTS: Payments not received on the day of service are considered delinquent, and payments not received by the 7th day will incur a late payment fee of $35.00
  1. 8 days old: $35,
  2. 30 days old: 10% of amount owed or $35, whichever is greater,
  3. 60 days old: 15% of amount owed or $35, whichever is greater,
  4. 90 days old: 20% of amount owed or $35, whichever is greater.
2. NON-PAYMENT: It is imperative to settle payments for our services within the specified timeframe. Failure to remit payment beyond the 7th day is a serious matter and may result in criminal charges for theft of services.
  1. Theft of Service is categorized as a Class B Misdemeanor if the value of the services obtained without payment falls within the range of more than $100 but less than $750. Conviction for Class B Misdemeanor crimes can lead to penalties that include a maximum jail term of up to 180 days and/or a fine not exceeding $2,000.
  2. In addition to these legal consequences, we may explore involving a national debt-collection agency to address any outstanding debts.

REFUNDS: We do not provide full refunds for completed work. However, in cases where specific areas or items were inadequately cleaned by our staff or not cleaned to your satisfaction, and you notify our office with accompanying pictures within 48 hours of the service, we will take corrective action. This may involve a return visit to re-clean the affected areas, re-cleaning the entire service, or a partial refund, which will not exceed 30% of the original service cost.

CANCELLATION FEES: We implement cancellation fees to mitigate scheduling conflicts with other customers and the loss of wages of our employees. It’s important to note that we do not levy cancellation fees for cancellations exceeding one hour early or late arrival times.
1. LAST-MINUTE CANCELLATIONS: Cancellations within 24 hours of your scheduled appointment will incur a fee of 20% of the subtotal amount for your services.
2. INACCESSIBILITY: Cancellations resulting from an inability to access the premises will incur a fee of 30% of the subtotal amount for your services.
3. UNSERVICEABILITY: For cancellations due to not meeting 4. REQUISITES, e.i. access to the property, adequate ventilation, an indoor temperature of less than 85 ℉, electricity, functioning plumbing, and running water, or undisclosed presence of impediments such as excessive trash, clutter, or hazardous conditions will incur a fee equal to 30% of the subtotal amount for your services.

LIABILITY FOR LOSS OR DAMAGE: We do not automatically assume responsibility for the loss or damage of items that are not adequately secured, stored, or in proper working order. In cases where property is in suboptimal condition, characterized by fragility, damage, or brittleness, we strongly advise identifying or marking these items as “Do Not Clean” to ensure proper handling and preservation.
1. In instances where the company is responsible for any loss or damage to your property, customers have the option to file a claim with our insurance company. A copy of our Certificate of Insurance is available under documents for reference on our website.

PROHIBITED SOLICITATION: We value our employees and the positive work environment they contribute to our company. In recognizing the importance of maintaining a focused and cohesive team, we request that our customers refrain from soliciting our employees for any form of alternative employment or business opportunities during or after service hours.

PRIVACY COMMITMENT: We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties. Moreover, we will not furnish your personal information to any third party individual, government agency, or company unless compelled to do so by law.

SERVICE TYPE DESCRIPTION
MOVE-IN/OUT CLEANING SERVICES: Involves cleaning of ceiling fans and registers, walls, wall switches, windows, blinds, window sills and frames, doors, baseboards, and floors. In addition, bathroom cleaning includes showers, tubs, toilets, light fixtures, mirrors, faucets, sinks, and counters. The cleaning also consists of the inside of appliances, cabinetry, refrigerators, and ovens in the kitchen. On top of kitchen cabinets and non-living spaces, i.e., garages and porches, are not included. Collecting, moving, and removing trash, furniture, pet animal waste, and junk is not included. Removing paint spatter, grout, and drywall compounds is not included. DEEP CLEANING SERVICES: Involves cleaning of ceiling fans and registers, wall decor, wall switches, windows, blinds, window sills and frames, doors, furniture, baseboards, and floors. In addition, bathroom cleaning includes showers, tubs, toilets, light fixtures, mirrors, faucets, sinks, and counters. The cleaning also consists of the outside of appliances and the inside of the microwaves in the kitchen. Wall spot cleaning and emptying waste baskets and trash cans are included. On top of kitchen cabinets, inside of cabinetry, refrigerators, and ovens are not included. Laundry and non-living spaces, i.e., garages and porches, are not included. Projects of sorting, organizing, and storing are not included. GENERAL CLEANING SERVICES: Service types include Recurring, Initial, Rooms, and One-Time Involves cleaning of window sills, furniture, wall decor, and floors. In addition, bathroom cleaning includes showers, tubs, toilets, mirrors, faucets, sinks, and counters. The cleaning also consists of the outside of appliances and the inside of the microwaves in the kitchen. Emptying of waste baskets and trash cans is included. Ceiling fans and registers, windows, blinds, doors, baseboards, and light fixtures are not included. On top of kitchen cabinets, inside of cabinetry, refrigerators, and ovens are not included. Laundry, and non-living spaces, e.i. garages and porches are not included. Sorting, organizing, and storing are not included. BY-THE-HOUR CLEANING SERVICES: MAY CONSIST OF: Sweeping, mopping, vacuuming floors, dusting, and cleaning furniture, countertops, and windowsills. Cleaning baseboards, windows, blinds, ceiling fans, interior doors, walls, light fixtures, and switches. Interior cleaning of windows, blinds, ceiling fans, doors, baseboards, light fixtures, closets, cabinets, drawers, refrigerators, and ovens. Sorting, organizing, and storage solutions. Laundry services, including washing, drying, folding, and storage. EXCLUDES: Any type of repair work. Installation of fixtures. Replacement of light bulbs and air filters. Painting, landscaping, or furniture assembly/disassembly. Furniture relocation within or between rooms. Extermination or digging services. Removal of paint, grout, caulk, mold, human and animal waste, bodily fluids, or junk. Other tasks, duties, and services not related to cleaning. POST-CONSTRUCTION CLEANING SERVICES: Involves cleaning of ceiling fans and registers, walls, wall switches, windows, blinds, window sills and frames, doors, baseboards, and floors. In addition, bathroom cleaning includes showers, tubs, toilets, light fixtures, mirrors, faucets, sinks, and counters. The cleaning also consists of the inside of appliances, cabinetry, refrigerators, and ovens in the kitchen. Involves removing overspray, drywall compound, paint splatter, and stickers. Collecting, moving, and removing trash, furniture, pet animal waste, and junk is not included. Removing grout is not included. OFFICE CLEANING SERVICES: Sweeping, mopping, vacuuming floors, dusting/cleaning furniture, decor, countertops, the outside of appliances, on top of the refrigerator, under sofas, bathroom mirrors, sinks, faucets, commodes, and windowsills. Trash disposal, dispenser refills, and other specified items. SHORT-TERM RENTALS: On-Demand, Recurring, General Cleaning with Add-ons; Involves cleaning of window sills, furniture, wall decor, and floors. In addition, bathroom cleaning includes showers, tubs, toilets, mirrors, faucets, sinks, and counters. Cleaning also consists of the outside of appliances and the inside of the microwaves in the kitchen. Light cleaning of the refrigerator and oven and one laundry load of bath and bed linen is included (the duration of the cleaning must be a minimum of 1.5 hours to include one load of laundry). Emptying of waste baskets and trash cans is included. Ceiling fans and registers, windows, blinds, doors, baseboards, and light fixtures are not included. On top of kitchen cabinets, and inside of cabinetry are not included. Non-living spaces, e.i. garages and porches are not included. Sorting, organizing, and storing are not included. BY-THE-ROOM CLEANING SERVICES: Two options are available for each room or living space: deep or general cleaning. On top of kitchen cabinets, inside of cabinetry, refrigerators, and ovens are not included. Laundry and non-living spaces, i.e., garages and porches, are not included. Projects of sorting, organizing, and storing are not included.

SERVICE TYPE DESCRIPTION

MOVE-IN/OUT CLEANING SERVICES: Involves cleaning of ceiling fans and registers, walls, wall switches, windows, blinds, window sills and frames, doors, baseboards, and floors. In addition, bathroom cleaning includes showers, tubs, toilets, light fixtures, mirrors, faucets, sinks, and counters. The cleaning also consists of the inside of appliances, cabinetry, refrigerators, and ovens in the kitchen. On top of kitchen cabinets and non-living spaces, i.e., garages and porches, are not included. Collecting, moving, and removing trash, furniture, pet animal waste, and junk is not included. Removing paint spatter, grout, and drywall compounds is not included.

DEEP CLEANING SERVICES: Involves cleaning of ceiling fans and registers, wall decor, wall switches, windows, blinds, window sills and frames, doors, furniture, baseboards, and floors. In addition, bathroom cleaning includes showers, tubs, toilets, light fixtures, mirrors, faucets, sinks, and counters. The cleaning also consists of the outside of appliances and the inside of the microwaves in the kitchen. Wall spot cleaning and emptying waste baskets and trash cans are included. On top of kitchen cabinets, inside of cabinetry, refrigerators, and ovens are not included. Laundry and non-living spaces, i.e., garages and porches, are not included. Projects of sorting, organizing, and storing are not included.

GENERAL CLEANING SERVICES: Service types include Recurring, Initial, Rooms, and One-Time Involves cleaning of window sills, furniture, wall decor, and floors. In addition, bathroom cleaning includes showers, tubs, toilets, mirrors, faucets, sinks, and counters. The cleaning also consists of the outside of appliances and the inside of the microwaves in the kitchen. Emptying of waste baskets and trash cans is included. Ceiling fans and registers, windows, blinds, doors, baseboards, and light fixtures are not included. On top of kitchen cabinets, inside of cabinetry, refrigerators, and ovens are not included. Laundry, and non-living spaces, e.i. garages and porches are not included. Sorting, organizing, and storing are not included.

BY-THE-HOUR CLEANING SERVICES: MAY CONSIST OF: Sweeping, mopping, vacuuming floors, dusting, and cleaning furniture, countertops, and windowsills. Cleaning baseboards, windows, blinds, ceiling fans, interior doors, walls, light fixtures, and switches. Interior cleaning of windows, blinds, ceiling fans, doors, baseboards, light fixtures, closets, cabinets, drawers, refrigerators, and ovens. Sorting, organizing, and storage solutions. Laundry services, including washing, drying, folding, and storage. EXCLUDES: Any type of repair work. Installation of fixtures. Replacement of light bulbs and air filters. Painting, landscaping, or furniture assembly/disassembly. Furniture relocation within or between rooms. Extermination or digging services. Removal of paint, grout, caulk, mold, human and animal waste, bodily fluids, or junk. Other tasks, duties, and services not related to cleaning.

POST-CONSTRUCTION CLEANING SERVICES: Involves cleaning of ceiling fans and registers, walls, wall switches, windows, blinds, window sills and frames, doors, baseboards, and floors. In addition, bathroom cleaning includes showers, tubs, toilets, light fixtures, mirrors, faucets, sinks, and counters. The cleaning also consists of the inside of appliances, cabinetry, refrigerators, and ovens in the kitchen. Involves removing overspray, drywall compound, paint splatter, and stickers. Collecting, moving, and removing trash, furniture, pet animal waste, and junk is not included. Removing grout is not included.

OFFICE CLEANING SERVICES: Sweeping, mopping, vacuuming floors, dusting/cleaning furniture, decor, countertops, the outside of appliances, on top of the refrigerator, under sofas, bathroom mirrors, sinks, faucets, commodes, and windowsills. Trash disposal, dispenser refills, and other specified items.

SHORT-TERM RENTALS: On-Demand, Recurring, General Cleaning with Add-ons; Involves cleaning of window sills, furniture, wall decor, and floors. In addition, bathroom cleaning includes showers, tubs, toilets, mirrors, faucets, sinks, and counters. Cleaning also consists of the outside of appliances and the inside of the microwaves in the kitchen. Light cleaning of the refrigerator and oven and one laundry load of bath and bed linen is included (the duration of the cleaning must be a minimum of 1.5 hours to include one load of laundry). Emptying of waste baskets and trash cans is included. Ceiling fans and registers, windows, blinds, doors, baseboards, and light fixtures are not included. On top of kitchen cabinets, and inside of cabinetry are not included. Non-living spaces, e.i. garages and porches are not included. Sorting, organizing, and storing are not included.

BY-THE-ROOM CLEANING SERVICES: Two options are available for each room or living space: deep or general cleaning. On top of kitchen cabinets, inside of cabinetry, refrigerators, and ovens are not included. Laundry and non-living spaces, i.e., garages and porches, are not included. Projects of sorting, organizing, and storing are not included.

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Lupe’s Online Booking

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