Basic cleaning service

From the moment we walked in the door, we knew we were going to be happy with Lupe’s service. The house smelled amazing; the carpet was well vacuumed; the bathrooms and kitchen sparkled; and the furniture was dust free. I have tried a ton of house cleaning companies in the San Antonio area and was extremely happy with the level of cleanliness provided by Lupe. My four-year-old son said his room looked “just amazing,” and I couldn’t agree more.

Our Response

Thank you so much for your comments, John, it makes us very happy that you were happy with our work.

Cleaned the house

Lupe and her team arrived after she contacted us that they were on their way. They took a tour of the house and then got to work…they moved things and cleaned under and behind them…they dusted all of the framed art which is a lot…they were fun and easy to talk with as they did their work. They have a system that leaves nothing undone…best part for me with OCD, only a few things had to be put back in place….we are now going to see Lupe every week to keep the house clean!!! Grateful!!!

Our Response

Phil, thank you for your kind comments. We do our best to make our customers happy by doing a thorough job.

wanted $280.00 instead of $75.00

She wanted $280.00 instead of $75.00. I did not realize that what is quoted on Angie’s List is not the true cost. February 16, 2015 from Angie’s List by Linnea Moreno

Our Response

We sincerely apologize for the price issue. We understand how inconvenient it was to be given a price that wasn’t expected.

Complete house cleaning

We bought a deal for complete house cleaning for $107. We set up the appointment for Mar 31 morning. They were around 2 hours late (they were in constant touch with us, but surely messed up our morning plans). When they arrived, they refused to honor the deal we purchased from Angieslist. They said there was some issue with angieslist website, and for the price we paid, they cannot do the complete house clean, hence will NOT clean window sills, blinds and other stuff that was specifically mentioned in the deal we bought. When we called angieslist, we were told that the only thing they can do is provide a refund. I understand that angieslist may have erroneously displayed this deal. But this was an issue between angieslist and Lupe’s House Cleaning. It surely was not my mistake, so why should I have to suffer? If one of my potential customers came across the issue such as mine, I would honor this deal, and then work with angieslist to sort it out. I would not make an innocent customer pay for a potential misunderstanding between me and angieslist. By doing what they did, Lupe’s Housing Cleaning has lost a potential long term customer. So I have requested a refund from angieslist, and would not do business with Lupe’s House Cleaning again. April 01, 2015 from Angie’s List by Nikesh Vora

Our Response

Hi Nikesh,
I sincerely apologize for not completing the job of cleaning your home. As a consumer and business owner, I understand that the trust between a service provider and customer is the most important aspect of the relationship. Therefore, I totally empathize with your resentment towards us. Although my explanation may not change your views, I would like to explain the situation, in which, you may disregard it all together. Months ago, we posted deals that were for deep cleaning services, we recently changed those deals to basic cleaning along with the pricing. To our disappointment, we realized that only the type of cleaning services and prices were changed, not the description of the services, thus putting us in a bind. You are right; this is not at all your fault or mistake. Lupe’s House Cleaning will be the greatest sufferer in this situation, and as anyone who commits a mistake should also admit to it; this is a lesson well learned. Thank you for your appraisal of Lupe’s House Cleaning.

Housecleaning

Fantastic! Came on short notice, 4 ladies cleaned a 3000SF stuffed house in under 2 hrs & thoroughly, I’m booking them every month! March 06, 2015 from Angie’s List by Anthony Hearst

Our Response

Thank you so much for your kind review, Anthony, it is always a great pleasure to hear back from our customers.

Deep cleaning of whole house

Deep cleaning of whole house. They were a little over 30 min late, however Lupe did call right at 8 to say they were on their way. I think the house is cleaner than its ever been!She brought 2 other ladies with her and they were cleaning from the time they got here ubtil they left at about 1:30. Even my husband was pleased! February 23, 2015 from Angie’s List by Susie Carl

Our Response

Susie, thank you for your review, and yes, I understand about being late is not satisfactory. Believe me, I’m not thrilled about it either. But, I am delighted that you liked our services. Thank you again.

Every other week to clean my house

They come every other week to clean my house.
They are great.  They work the whole time.  They are very friendly and nice.  I feel like I can leave the room and don’t have to watch them.  I trust them.  They will pick up everything and dust under it.  They are careful. January 16, 2015 from Angie’s List by Deborah Metting
Our Response
Thank you, Deborah, for your review. Although we mean business when it comes to cleaning, we value customers as people. I can go on and on about my little company, but basically, whether customer or business, we are all people and trust is what allows us connect. Thanks again.

Clean our house

They come every two weeks.  They clean our house and take care of our pets when we are out of town.
They do what needs to be done.  They haven’t broken anything for a while.  They are careful and diligent.  I know what to expect from them each time.  Usually two cleaners come with her.  We have used them for about 5 or 6 years. January 16, 2015 from Angie’s List by Bob Bugtel
Our Response
Thank you, Bob, for choosing me as your house cleaner and for your review. Don’t plan on us to break anything.

Cleans my house weekly

She is consistent.  She will do anything that I ask.  I’ve used her for 3 or 4 years. January 14, 2015 from Angie’s List by Pat Doxstater

Our Response

Thank you, Pat, for choosing me to clean your house throughout the years.

Cleaned our 2400 square foot house

She is great and reliable.  She comes when she says she will.  She is good at supervising the cleaners and makes sure she they do a good job.  She usually brings 2 other cleaners.  They are very professional and never take a break.  When we call she can always come out.  We have used her for a couple of years. November 24, 2014 from Angie’s List by Louis Ortega

Our Response

Thanks for the review, Mr. Ortega. I truly try to do my best in giving you the best cleaning service.