Clean the home

Purchased the $140 whole house cleaning special. Cleaned bathrooms, floors, kitchen and did a good job. October 06, 2015 form Angie’s List by Richard Wood

House to clean

A team of 4 ladies came to  house to clean.  They swept all floors; cleaned tub, toilet, sink in bathroom; cleaned sink in kitchen, mopped kitchen floor; dusted all furniture.

However, the service is rather loosey-goosey when it comes to arriving near to time.  And they do not call when they know they will be an hour late.  They do call just before leaving the previous house, but when it becomes clear to them they will be very late, they do not call.

They did a passable job — not stand up and applaud outstanding, but very workmanlike. The level of work was not worth the price charged.

Because of the high price and less than wonderful level of work, we discontinued their services and are using a ervice we found on another site. July 24, 2015 form Angie’s List by Tanya Evers

NOTHING- LITERALLY NOTHING

I purchased a housecleaning special and never heard from them.  Angies’ list e-mailed and apparently they contacted them.  Still nothing.  Finally, after about 2-3 weeks I asked for and got my money back. May 01, 2015 from Angie’s List by David Rohrbach

Our Response

I sincerely apologize, David, we recently switched web and domain hosts, and we were not getting emails for a few weeks. That includes any notifications of purchases of our services. I cannot mention enough how sorry I am. If there is anything I can do to make it up for you I will certainly try to.

House cleaning service

Was responsive about scheduling the service, arrived on time and did a terrific job in less time than expected.  I will use Lupe’s House Cleaning Service again and am glad to provide an excellent reference!May 12, 2015 from Angie’s List by Robert Leonard

Our Response

Thank you so much, Leonard, it was our pleasure.

Clean entire house

Went very well. They were punctual and professional. April 01, 2015 from Angie’s List by Eugene Diaz

Our Response

Thank you for your affirmation, Eugene.

Deep clean

Arrived amost an hour late of scheduled time. Paid for a deep clean, not impressed. seem to miss a lot of things including the kitchen sink. would not hire again. Nice friendly people mediocre work at best. April 14, 2015 from Angie’s List by Henry Burdette

Our Response

Thank you for your comments, [Member name removed], and we sincerely apologize for not meeting your standards. We are sure that you are not the only one with such standards, therefore, we give more effort in ensuring that we meet our customers’ expectations.

Basic cleaning service

From the moment we walked in the door, we knew we were going to be happy with Lupe’s service. The house smelled amazing; the carpet was well vacuumed; the bathrooms and kitchen sparkled; and the furniture was dust free. I have tried a ton of house cleaning companies in the San Antonio area and was extremely happy with the level of cleanliness provided by Lupe. My four-year-old son said his room looked “just amazing,” and I couldn’t agree more.

Our Response

Thank you so much for your comments, John, it makes us very happy that you were happy with our work.

Cleaned the house

Lupe and her team arrived after she contacted us that they were on their way. They took a tour of the house and then got to work…they moved things and cleaned under and behind them…they dusted all of the framed art which is a lot…they were fun and easy to talk with as they did their work. They have a system that leaves nothing undone…best part for me with OCD, only a few things had to be put back in place….we are now going to see Lupe every week to keep the house clean!!! Grateful!!!

Our Response

Phil, thank you for your kind comments. We do our best to make our customers happy by doing a thorough job.

wanted $280.00 instead of $75.00

She wanted $280.00 instead of $75.00. I did not realize that what is quoted on Angie’s List is not the true cost. February 16, 2015 from Angie’s List by Linnea Moreno

Our Response

We sincerely apologize for the price issue. We understand how inconvenient it was to be given a price that wasn’t expected.

Complete house cleaning

We bought a deal for complete house cleaning for $107. We set up the appointment for Mar 31 morning. They were around 2 hours late (they were in constant touch with us, but surely messed up our morning plans). When they arrived, they refused to honor the deal we purchased from Angieslist. They said there was some issue with angieslist website, and for the price we paid, they cannot do the complete house clean, hence will NOT clean window sills, blinds and other stuff that was specifically mentioned in the deal we bought. When we called angieslist, we were told that the only thing they can do is provide a refund. I understand that angieslist may have erroneously displayed this deal. But this was an issue between angieslist and Lupe’s House Cleaning. It surely was not my mistake, so why should I have to suffer? If one of my potential customers came across the issue such as mine, I would honor this deal, and then work with angieslist to sort it out. I would not make an innocent customer pay for a potential misunderstanding between me and angieslist. By doing what they did, Lupe’s Housing Cleaning has lost a potential long term customer. So I have requested a refund from angieslist, and would not do business with Lupe’s House Cleaning again. April 01, 2015 from Angie’s List by Nikesh Vora

Our Response

Hi Nikesh,
I sincerely apologize for not completing the job of cleaning your home. As a consumer and business owner, I understand that the trust between a service provider and customer is the most important aspect of the relationship. Therefore, I totally empathize with your resentment towards us. Although my explanation may not change your views, I would like to explain the situation, in which, you may disregard it all together. Months ago, we posted deals that were for deep cleaning services, we recently changed those deals to basic cleaning along with the pricing. To our disappointment, we realized that only the type of cleaning services and prices were changed, not the description of the services, thus putting us in a bind. You are right; this is not at all your fault or mistake. Lupe’s House Cleaning will be the greatest sufferer in this situation, and as anyone who commits a mistake should also admit to it; this is a lesson well learned. Thank you for your appraisal of Lupe’s House Cleaning.