I imagine every house cleaning company has their way of doing things, which is great for customers who prefer a certain method. Here, I just want to provide an outline on how we do it. It all starts off with an initial conversation with customers who are looking to have their homes cleaned, either over the phone or through email. What follows is what I am looking to learn from customers:
- The size of the home: More often than not, customers do not know the size of their homes in terms of square footage, so I usually ask how many bathrooms, bedrooms, floors (stories), and living areas the home has.
- The type of cleaning: In house cleaning there are different levels of intensity in cleaning, where it may vary on how much cleaning is necessary.
- Regular cleaning is the least intense, which is performed three times a week to every other week or if the customer regularly upkeeps house cleaning chores and only needs occasional help. It consists of basic house cleaning that does require tasks such as window blinds or ceiling fans.
- Deep cleaning is the most intense, which is usually performed for first-time cleaning or after a month long interval. This type includes window blinds, ceiling fans, baseboards, and more, in addition to basic house cleaning.
- Move-ins or Move-outs are for residents who are in the process of moving in or have already moved out of the home. This type of service is similar to deep cleaning, but it may include the cleaning of walls, carpet stains, paint dust, and so forth.
- Customer’s preferences: Often, customers only want certain areas of their homes cleaned, for instance, only one bedroom or just the bottom floor. Other preferences could be to water the plants or feed the dog, to mention a couple.
- Frequency and scheduling: Customers have different needs and preferences on how often they would like house cleaning services for their home. Services usually range from three times a week to once a month, or just for a single time.
- Cost or estimate: Cost is based on a holistic approach of services, rather than by the hour or piecework; I believe it is the most honest approach to setting prices.
The following outline describes our approach to clean a home:
- Usually, all of us will start cleaning the master bathroom.
- Once we are near finishing, one of us stays to sweep and mop; while the other two proceed to clean the master bedroom.
- As a general rule, we almost always start cleaning from the furthest part of the home and the ceiling fans and window sills downward.
- We approach every room in the same manner we approach the home; from the contents of the furthest wall, then finishing toward the entrance. For example, we will start by dusting picture frames hanging on walls, and then the knick-knacks on tables, and then the floor.
- In every room (including the kitchen, hallways, and staircases) we dust/clean before we sweep, mop or vacuum.
I think I covered everything that may be of curiosity to customers, but if you think information about a particular process should be included here, please leave a comment.