I imagine every cleaning company has their own house cleaning process, which is great for customers who prefer a certain method. Here, I just want to provide an outline on how we do it. It all starts with an initial conversation with customers who are looking to have their homes cleaned, either over the phone or through email. What follows is what I am looking to learn from customers:
The type of cleaning: In house cleaning there are different levels of cleaning intensity, where cleaning intensity may vary depending on how well the home is kept and for what purposes cleaning is being used.
- Basic cleaning is the least intense but is still extensive, which is performed anywhere from three times a week to every other week. If the customer regularly keeps up house cleaning chores and only needs occasional help, then this is the ideal option. Basic house cleaning does not include tasks such as cleaning window blinds, baseboards, or ceiling fans.
- Deep cleaning is one of the most intense, which is usually offered for first-time, one-time, or for cleaning services that its intervals last longer than a month. This type of house cleaning, in addition to basic house cleaning, includes window blinds, ceiling fans, baseboards, and more.
- Move-ins or Move-outs are for residents who are in the process of moving in or have already moved out of the home and would like it cleaned for the next residents. Realtors or private owners also use this type of service. Similar to deep cleaning, it also includes the cleaning of walls, inside of kitchen drawers, closets, patio glass doors, and so forth.
- Make-ready comes in handy when a home or part of the home has undergone remodeling and left a good amount of paint splatter and dust everywhere. The dust settles and resettles after cleaning it once or twice, so this service is focused on heavy dusting.
Frequency and scheduling: Customers have different needs and preferences on how often they would like house cleaning services for their home. Services usually range from three times a week to once a month, or just for a single time.
Since we are a small company, we don’t have multiple cleaning crews all over San Antonio. Instead, we try to schedule our days according to their location.
- Zone 1 south of HWY 90 and Rigsby Rd. Tuesday
- Zone 2 between HWY 90 West and I-10 West Wednesday
- Zone 3 between I-10 West and I-35 North Thursday
- Zone 4 between I-35 North and HWY 87 (Rigsby Rd.) Friday
- Reserved for homes larger than 3500 Sqft. Monday
- Reserved for Move-out, Deep Cleaning, First-time, and One-time cleaning – Tuesday
The size of the home: More often than not, customers do not know the size of their homes in terms of square footage, so I usually ask how many bathrooms, bedrooms, floors (stories), and living areas the home has.
Residents: The number of residents makes a big difference on how well a home is maintained, so I may ask how many people live in the home, and if there are any indoor pets.
Customer’s preferences: Often, customers only want certain areas of their homes cleaned, for instance, only one bedroom, or just the bottom floor. Other preferences could be to water the plants or feed the dog, to mention a couple.
Cost or estimate: Cost is based on a holistic approach of services, rather than by the hour; I believe it is the most honest approach to setting prices. Who knows what an hour or two of cleaning is worth? Customers want their homes cleaned and get what they pay for, regardless of how long it takes.
“Yes, I would like to watch five minutes of my favorite TV show, the first five minute will be fine?”
The following outline describes our house cleaning process:
- Usually, all of us will start cleaning the master bathroom.
- Once we are near finishing, one of us stays to sweep and mop; while the other two proceed to clean the master bedroom.
- As a general rule, we almost always start cleaning from the furthest part of the home, and the ceiling fans and window sills downward.
- We approach every room in the same manner we approach the home; from the contents of the furthest wall, then finishing toward the entrance. For example, we will start by cleaning the ceiling fans, then dusting picture frames hanging on walls, and then the knick-knacks on tables, and then the floor.
- In every room (including the kitchen, hallways, and staircases) we dust/clean before we sweep, mop or vacuum.
I think I covered everything that may be of curiosity to customers, but if you think information about a particular process should be included here, please leave a comment.